Key Takeaways:

Challenges for the Washington State Department of Social and Health Services

  1. Combating social isolation
  2. Bridging the digital divide
  3. Creating equity in aging

Washington State Department of Social and Health Services Innovative Solution

Washington State Department of Social and Health Services partnered with GetSetUp to engage older adult residents through classes on various topics. Programming is available from anywhere via smartphones, tablets, or computers. For those seeking to bridge the digital divide there are a variety of device training classes and programming on how to safely and effectively use the internet.

All older adults were provided with a safe and empowering virtual community to learn and practice technology skills. Plus, they have access to classes to learn about health and wellness, fitness, explore their hobbies, and much more.


1. Provide Washingtonians access to over 500 health and wellness class topics. Provide Washingtonians opportunities to share their insights in Community sessions with like-minded peers on interests they are passionate about. Introduce older Washingtonians to the GetSetUp Club - a safe, online virtual social gathering place where they can socialize with a like-minded community.

2. Provide technical support via phone, chat, and email to learners who were not familiar with technology or who needed assistance with their device.

3. Make joining classes more easily accessible through GetSetUp in the browser, which allows learners to participate in video classes and ask questions without downloading Zoom.

Aime Fink

Area Agency on Aging Unit Manager at DSHS

Told Jessica Nelson, DSHS Office of Communications, for an article in Medium - "Washington sprinter wins gold medal at National Senior Games,"

"she’s been impressed with how dedicated GetSetUp has been to make sure seniors can take advantage of the platform, going the extra mile to provide guidance for people who may have limited experience or knowledge of technology."

Download the complete case study

Oct 6, 2023

Classes by:

Liz Miller

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